하얏트 플레이스 마이애미 에어포트 웨스트/도랄

Desayuno puede ser más variado

I did not like that the hotel does not have an airport shuttle.

⭐ Horrible Customer Service – Extremely Rude Front Desk Experience Unfortunately, our experience at this hotel started off terribly because of the receptionist at the front desk. From the moment we arrived, she was rude, loud, argumentative, confrontational, and completely unprofessional. When we walked in, she was sitting down and lounging, and instead of greeting us politely, she asked, “How can I help you?” in a tone that made us feel as though we were disturbing her. There was absolutely no sense of hospitality or courtesy. The biggest issue came when I simply questioned the parking fee, because our Expedia reservation did not clearly advise us that we would have to pay an additional fee for parking. Rather than calmly explaining the hotel’s policy, she immediately became defensive and argumentative. She raised her voice and told me that everyone has to pay the fee, that it was my problem if Expedia didn’t explain it, and that I needed to take it up with Expedia. A simple question turned into an unnecessary confrontation. Her entire attitude was completely unacceptable for someone working in hospitality. Throughout our stay, she would also disappear from the lobby for long periods of time. We were initially given only one room key, so I had to come back downstairs just to get another one. This was an extremely disappointing way to begin our stay. Guests should be welcomed with professionalism and respect, not treated as an inconvenience for asking a reasonable questi

A wide variety of choices for breakfast! Friendly staff. Clean and fresh smelling atmosphere!

Nos fue bien, seria bueno mejorar un poco la variedad en el desayuno.