엠버시 스위트 바이 힐튼 덴버 인터내셔널 에어포트

Eveyrjting was amazing

Just no that even though you reserved a room months in advance, they have no issue giving your room away.

Honestly best hotel staff I have ever experienced!!!

The pool was heated and ready to use. It was clean. The breakfast was really good. The whole hotel was very clean and the staff was very helpful.

When I arrived at 9:30pm they refused to honor my reservation for a two-bed room and instead told me that it was "first come, first served" so if I wanted the room I had reserved (and pre-paid for months earlier) I had to get to the hotel before other people did. I asked if all the other people had paid for their room in March (this occurred in July) as I did, but the desk person didn't answer. When I asked if they could move me to the reserved room the next day, I was told I'd have to be at the desk early so I could get on the list. So, I ended up for my three day stay with my colleague having to sleep on the fold out sofa which was not comfortable at all and was quite noisy due to being located in the front of the room. It also made the "suite" unusable with the bed folded out. In addition, we had a conference room reserved with snacks, but the conference room wasn't serviced after the first day except to remove the snacks and all the drinks from the refrigerator. On the next day, when they brought the snacks, they were the same ones but this time the popcorn was stale and the carmel popcorn was soggy. It was same food they had removed the night before. We had to ask to have the drinks returned. No water was provided. Overall the stay was not good and we will not be returning to the hotel due to both ignoring the reservation and the poor service for the conference room.