엘 필라 호스텔

A very positive stay overall, with excellent value for for money and a convenient location. The property was clean, the facilities were well maintained and the staff were consistenly welcoming and helpful. Everything came together smoothly making this an easy place to recommend.

There was something wrong with my booking, i got single room instread of the double i booked for 3 nights. Apparently there is an intermediary between the agent i booked with (Agoda) and the accommodation. I have been shown their receipt as well but at the same time i was trying to show my proof of purchase and i have been met with nothing but hostility and indifference. I checked in and i didn't think much of it that day since i had an event to attend and i wasn't in the room for that long anyway so the following morning i went to the reception desk thinking maybe it was a mistake and since people would have checked out of other rooms by then i would just have to switch to a new one(double). There was a new gentleman at reception and i tried to explain the situation and straight away he changed his tone of voice and became louder all of a sudden. He was so dismissive, he wouldn't even let me speak or say a full sentence and told me it's not their fault, not their problem, go speak to the agent i booked with. Not very empathic or helpful. It was a bit intimidating for a first time solo traveler i would say. After a few hours of back and forth phone calls i got appollogies (not from him) and £48 refund (no room change) and i accepted thinking it would be easier than moving to a different hotel. I hung up the phone and had a quick look and went ahead and booked something else and could not have been happier! Also there were some type of live bugs on the floor and i found one on one of the towels as well. It's a shame, such a good location...

마드리드 시내에서도 위치가 가장 좋습니다. 방이나 화장실은 작지만 호텔 위치 때문에 모든 것이 상쇄됩니다.

I didn't stay as I was in intensive care in Madrid. I had tried to change the dates before my condition worsened, but it wasn't possible. I gave them as much notice as I could when I knew a hospital stay was required, it was 2 days notice. I requested a free cancellation, twice, this was denied. I understand reservations have terms and conditions, I know very well that people make up all sorts of reasons for why they might need a refund, but I feel a bit aggrieved on top of everything else. I booked the hostal based on price, location and reviews so I'm sure it's lovely.

Great location, cleanliness and service with ability to leave bags before check in and after check out. Very small rooms but sufficient for short stay at very central location, only remark is the bad typical spanish pillows if one can actually call them pillows.