골든 팰리스

Room is big and clean. Bed is super comfortable, much needed after a long drive. Location is within walking distance to Arbat street, Green bazaar, Rakat chocolate. Good choice with a little luxury

Room is big and clean. Bed is super comfortable, much needed after a long drive. Location is within walking distance to Arbat street, Green bazaar, Rakat chocolate. Good choice with a little luxury

A small hotel that finds itself with staff tat is largely untrained, un cooperative and with tonnes of attitude. THe linen is very cheap quality. Facilities are largely unavailable. Food is pedestrian at best and breakfast is garbage. There is nothing in the hotel.

good location

The room was absolutely top-notch when it came to cleanliness, and I have no complaints about that. The location was also very convenient, and the property itself is quite good. However, the service was a major disappointment. We stayed for 3 nights, and on the second day, the AC stopped working. We had to spend the entire night without AC. Even after complaining the next day, nobody came to properly check or repair it. The response from the staff was simply to “open the window and sleep.” Unfortunately, the room was quite noisy, but we had no other option. This was very disappointing, especially since we were staying for multiple nights. The breakfast was also quite average and could definitely be improved. Overall, the hotel has a good location and clean rooms, but the lack of responsiveness from the staff and the AC issue really affected our stay. Better service and quicker handling of guest complaints would make a big difference.