젬 부티크 호텔

Our total experience with this hotel is good.

it's economical and proximity to attractions are good.

when I arrive to this so-called hotel, there is no receptionist in sight, just a kid playing with an ipad and we thought he is son of a guest. no signage of what to do to check-in. the kid then left and return 15 minutes later and go to the receptionist desk and hand us our room key. We enter our room at the 4th floor. The room was not locked, and just left unlocked before we arrive. We enter the room and I try to turn the AC on, but the remote was not working, so I had to use my Android phone as the air conditioning remote. When I watch closely, the cover of the AC seems like about to falling off, and the other side was held by a wide scotch-tape. Next to the mirror there are two lamps, which was just for decor because we can't turn it or despite the presence of the switch. the lamp also full of dust. In the bathroom, the shower was broken. the water sprayed through the crack in the shower handle and there are no hot water. There was a TV in the room as well, but it was not working. not working in the sense of it won't turn on. The room was not cleaned daily and amenities was not replenished whatsoever. there's some stain on the wall as well.

So booked a different hotel previously and apparently they have a policy that we need to confirm time and date when we are arriving which is not clear on the directions so we didn’t have a choice but to book another hotel coz they canceled our booking and this was the available hotel at that time. The hotel is a ok but the room available was so old with broken swing air condition. The smell is also old. But the receptionist was really helpful and even offered us to transfer to another room the next day but we just refused since we are leaving the next day anyway.

This is by far the worst hotel I have ever booked. It was a complete scam. I chose this hotel because of its location, as I needed to explore nearby spots. It was New Year’s countdown, prices were extremely high, and I had no other option. The photos online looked decent, so I proceeded with the booking. When we arrived, there were **no staff members available**. Since it was New Year’s countdown for 2026, no one was assisting guests. A random guy approached me, made a phone call, and eventually handed us the room keys. When we entered the room, the door was already open. Inside, there was a **strong, unbearable stench coming from the sink**, and **many insects**. The smell was so awful that I still can’t forget it. I was traveling with my **7-year-old daughter**, and she told me, *“Mama, I cannot sleep.”* That broke my heart. I went downstairs to look for assistance, hoping to speak with staff, but again, **no one was there**. I searched for the man who gave us the keys and found him on the street. I explained the situation, and he told me to wait for five minutes. After that, a tall man approached me, clearly angry, and said, *“Look at the pictures. It’s the same room you booked. We don’t have any available rooms.”* I tried to explain about the smell, the insects, and my daughter, but he was very rude, offered **no apology**, and simply repeated that no other rooms were available. He then walked away. I didn’t argue anymore because I was with my child, and honestly, he looked intimidating. I went back to the room, and I asked my daughter to be patient until we could find another place the next day. Sadly, **she didn’t sleep at all that night**. I felt terrible putting her through such a horrible experience. If you are planning to book this hotel—especially the **Premium Double/Twin Room—please don’t.** You will only waste your money. I paid **over *** for one night**, and it was absolutely not worth it. I even messaged the hotel in advance to inform them that I would arrive late and that I was traveling with a child. **No response from management at all.** This place is unprofessional, misleading, and unsafe for families. I strongly do not recommend it.