Hu house

The exterior of the building is new. The interior is old and tired - it’s doing some renovation. In my room was a cardboard of tiles - lol. It didn’t look like it was done properly-taps were rusting. When I made the booking in Agoda, it stated that I had to book each day separate. Didn’t think anything of it. I had to move to another room. I thought that they will move my bag and knapsack to the new room. Instead I had to check out, put my suitcase and knapsack in storage and only check in at 3 pm. They refused to put me in the new room. I am shocked at their staggering incompetence. Customer needs to move another room (btw same floor), we need to get it ready, so she can move. This whole thing happened at 12:30. I warned them I will give a very poor review. Didn’t phase them. Mix of arrogance and stupidity - Wow!