알렉산더 하우스 & 유토피아 스파

Misepresentation from Agoda who advertised Cosy Double Room as a room with air conditioning. The reality is the room not only does not have any airconditioning but is biling hot in Summer - making the stay in the room a total nightmare. The hotel acknowledge this misrepresentation and offered a discount.

We were charged *** for 1 night in a supposed 5 star hotel. Our room was small and cramped. There were spider webs in various places. The main door wasn’t closing properly and neither was the shower door. The breakfast was ok, but a potential non-inclusive guest would have to pay £50 for and over cooked poached egg and a sub standard coffee. The garden was lovely, but then again the marker was filthy and in general I didn’t see anyone cleaning there or the spa outside facilities which were also pretty dirty. For that reason and the price charged this was not a 5* hotel. On top of that, the customer service between Agoda and the hotel is TERRIBLE. We tried for over two weeks to change our date and in the after many conversations they were intending to charge us another £120 for this reschedule. Outrageous! Never again here or Agoda! Thanks

We was upgraded to a garden room as it was my husband's 70th birthday. You could not fault the room location or staff . The chef that made our breakfast though it lacked flavour . The scrambled eggs were tasteless & the poached eggs tasted weird but bacon was amazing