더 게이츠 호텔 사우스 비치

Great experience

The hotel was great. The location was great. Just have in mind that the hotel charges a fee when you arrive.

I stayed here because I stayed here 7 years ago. I was very disappointed this time. was very run down and no staff. One person at the pool who did not know what she was doing . Restaurants closed as not enough staff. It was X mas week too. Unacceptable. Wont be staying there again.

보증금 천불에 놀란 사람들

When we first arrived as a group of four, we were shocked to find fried chicken leftovers on the carpet behind the front desk and broken blinds. The hotel looks nothing like the photos online. There are too many hidden costs — for example, a $700 deposit on arrival. The hotel advertises rooms for 4 people, but only 2 beach beds are included, which is misleading. Extra beach beds cost $40 each, and umbrellas are an additional $20 — even though we visited during rainy season. The property is far more dated than advertised, and there was no entertainment despite a schedule of events displayed onsite. The pool bar closes at 3 pm, there’s no happy hour, and when it rains, there’s nothing to do. The pool itself is very small, and instead of a relaxing atmosphere, all you hear is traffic noise. Overall, this was a disappointing experience that didn’t match the expectations set online.