선라이즈 비즈니스 호텔 - 탐수이

I would strongly advise other travelers to think twice before booking this property. Our experience was absolutely terrible. Upon checking in, we immediately noticed an extremely strong, unpleasant, and unbearable smell inside the room. It was so bad that we could not imagine spending even one night there, especially with family members who have allergies and other health concerns. We did not leave because we changed our minds or found a better hotel. We left because the room condition was unacceptable and unsuitable for our family. We had no choice but to find alternative accommodation, resulting in additional expenses and unnecessary stress during what was supposed to be a relaxing family vacation. What made this experience even worse was the property's handling of our refund request. Despite explaining the situation and making it clear that we checked out shortly after arriving without using the accommodation for our intended stay, the property was unwilling to provide a full refund. Honestly, this feels like an extremely unfair business practice. How can a hotel expect customers to pay for accommodation they cannot reasonably use because of the property's own room conditions? Refusing to take responsibility while holding on to the customer's money is unacceptable. The entire experience left us feeling misled, disappointed, and taken advantage of. It honestly felt like a scam, especially given the refusal to provide a fair resolution despite the circumstances. A hotel should provide a clean, comfortable, and acceptable environment for its guests. Customers should not have to compromise their family's comfort and well-being just to avoid losing their money. **My recommendation: Be very cautious before booking this property.** Based on our experience, I would not recommend it to families or anyone expecting a comfortable and worry-free stay. I sincerely hope Agoda takes this complaint seriously and reviews the property's practices. Customers deserve better treatment, transparency, and accountability. This was supposed to be a family vacation. Instead, it became one of our most disappointing accommodation experiences.

Very old and poorly maintained hotel. The room smelled strongly of mold, the air conditioner was blowing moldy air, and some electrical switches were literally taped together. The environment felt unhealthy and unsafe. I would definitely not stay here again and do not recommend this hotel.