스털링 호텔 새크라멘토

Nxndnd

This was simply an overnight stay, but there were several issues that made it less convenient than expected. The hardest part was finding the hotel entrance. Google Maps showed that I was right in front of the hotel, but all the signage seemed to indicate that the property was a wedding venue. I was very confused. I eventually rang the doorbell, but no one answered, so I called the hotel. Someone answered and said, “Just a moment.” After a couple more minutes, the door buzzed and I was allowed inside. Once inside, the staff was very nice and accommodating. They allowed me to check in early, which I appreciated. I was told the room was not completely ready and that someone would return with fresh towels. About 30 minutes later, while I was getting out of the shower, a staff member came to finish making the bed and refresh the towels. I appreciated that they followed through, although there were already towels in the bathroom that I was using. I also noticed a small leak under the bathroom sink that I could not stop. The Jacuzzi-style bathtub looked like it hadn’t been updated in decades, with visible cracks in the plastic, so I was uncomfortable turning on the Jacuzzi. The next morning, there was no one at the front desk to assist me. Overall, the staff was friendly, but the difficult entrance, bathroom issues, and lack of front-desk assistance made the stay less comfortable than expected.

Despite being told we could check in early because we were part of a wedding party, when we arrived at 2:30pm we were told there was no body to clean the room. We had to leave the wedding after it had started to come upstairs to check in after 4pm. I got several flea bites in our room and was not comfortable taking a shower in the cracked jacuzzi tub. I'm so disappointed that I wasted my one key credits on this property.

I stayed at the Sterling Hotel for one night. I stayed in the deluxe queen room. My room was at best decent. The room was in need of a better cleaning, better decor, had some chips and dents, the TV didn't have anything to access to watch anything, staff isn't around after 4pm, and I think that they can do better! I couldn't get the jet on the Jacuzzi tub to turn on and I texted the number that was given and got no response. They didn't acknowledge my text at all during my stay. It would be helpful if staff was available for at least a few hours during the evening time to help customers. When I checked in they should have included instructions on the Jacuzzi tub. They say that they are operating like a bed and breakfast when there is NO breakfast. Coffee was available in the lobby and in the room. I think they could have spared a few more k-cups for the Keurig and I had to go down to the lobby to get more coffee. They could have included sugar too! I also think they should have included a lamented sheet or binder of restaurants and things to do nearby. It would have made my stay easier to navigate. I'm disappointed in the lack of service. I really believe that they can do better!!!

We loved our time at the Sterling for our anniversary it was great and look forward to our next visit