컨티넨탈 호텔 앤드 스파, 히드로

If you lift the sheets, move the bed, and are lucky to have natural sunlight light up these dark rooms - you will cancel your renovation. This is the most disgusting hotel I ever seen, and it’s not a 4*. Be careful of the pool, the poolman is clueless and it has unsafe levels or chlorine. Before eating in the restaurant downstairs, pay attention to the cleanliness and ask yourself what the kitchen must be like. The staff were friendly at the time, but after I realised they were lying and have refused to issue my refund when I said I could not sleep there another night. Dishonest and lazy management, I hope the hotel gets closed down

comfortable enough. However, sauna/Jacuzzi are "under maintenance" (not working), and breakfast is only at a third party restaurant from 9am onwards. Both sauna and "breakfast available" were advertised, so this is a bit disappointing.