26.08.23I went Chiang Mai solo trip and decided to stay at this hostel cuz of cost and location. Room size is suitable for solo passengers and clean at bathroom and toilet. Additionally, staffs are so familiar and easy to communicate. The best thing to stay in this hostel is location. This is near to downtown . You can walk at least 3 or 5 mins ,you can enjoy tourist attractions.
26.08.13I originally reserved an eight-night stay at this hotel. As of writing this review, seven nights remain on my booking, yet I was compelled to check out within two hours of arrival due to the unacceptable state of the accommodation.
Upon entering the room, there was a heavy smell of mold alongside stale food odors, as though the space had not been properly cleaned after previous guests. A young woman who was present—though seemed not an official employee—later mentioned to me that they are unable to prevent guests from eating meals inside the rooms.
The cleanliness fell far short of basic standards. Hair was scattered across the floor, and the doormat was particularly dirty. The pillowcases and bedsheets smelled as though they had been used by prior guests without being washed, even though the bed was neatly made.
Disappointed by these conditions, I requested to cancel the remainder of my stay, but the management refused. Instead, they offered me a different room. This replacement was a two-person room nearly twice the size of my original booking. However, my issue was never about space; it was about hygiene. The fundamental problems—the persistent musty smell and unwashed linens—remained unchanged in the alternative rooms shown to me.
The service culture was equally concerning. A reception staff member walked out to assist me dressed only in a bath towel wrapped around his waist, with no shirt. When I initially checked in at 2:00 PM, it was not an official staff member who handled my process, but rather an unaffiliated young woman.
My original intention was simple: I did not wish to report this or post a negative review. I merely wanted to explain the situation to the management peacefully and receive a refund for the unused nights. Unfortunately, the response I received was a dismissive "do whatever you want."
To add to the disappointment, the Agoda customer support team took no responsibility when I contacted them, simply telling me to deal directly with the property instead.
While writing this review, I realized that I should have taken photos. However, at the time, my focus was on resolving the issue amicably with the management rather than gathering evidence for a complaint, so taking pictures didn't cross my mind.
Having lost my payment of***for the remaining nights, I felt I had no choice but to leave this review so that future travelers may make an informed decision.
26.07.30Bad bed, not 100% clean room, not clear on the post that the bathroom is outside of the room and alsobnotcclearvthstvitscs hostel
26.07.29Stay was great! I booked a single cozy room which was quite spacious for a single person. Staff was very courteous, helpful and soft spoken. Location was great, very near to Maya mall and lot of eating options nearby. Would love to stay here again.