빅 베어 프론티어

We originally booked a cabin, but a couple of weeks before our trip, we received an Expedia message saying there were no cabins available for our dates, even though we had already paid the deposit. They did have a 2-queen motel room reserved for us instead, and honestly, it worked out for the better. The room had air conditioning, which was definitely needed during a hot July weekend in Big Bear! The room was clean, the Wi-Fi worked great, and I really liked that the TV allowed us to switch inputs. We were able to hook up our Fire Stick and use our streaming services, including watching WWE SummerSlam. Our room was right next to the lake, so we had amazing views and it was so relaxing with the BBQ and benches at the picnic area. The location was also close enough to the Village that we walked over a few times for food—Village Pizza, BBQ at The Cookshak, and of course morning coffee at Tea & Coffee Exchange. The only issue we had was with parking. It seemed like the parking and picnic area could be better monitored, especially on Friday and Saturday nights. There was a large gathering at the picnic area, and by the time we returned, there was only one parking spot left. I'm not sure if everyone there was staying at the property, but it would be nice if parking was better enforced to make sure registered guests have a place to park. Overall, we had a great stay and would definitely stay here again. Highly recommend, especially if you're visiting during the summer!

Check in was easy and the the staff were extremely friendly and helpful. The beds weren't the most comfy but not horrible either. The area was super quiet and we loved being so close to the lake. There is even a lovely patio area with benches and a fire pit which was so nice. No ironing board or iron which we found odd. We had a slight issue with ants in the bathroom but being up in the mountains we sort of expect to find a few bugs here and there. Other than that, we really enjoyed our stay and will stay here again.

Very disappointed with our stay. The room was clearly not cleaned before we arrived. There was hair all over the pillows and beds, dust throughout the room, and the overall cleanliness was unacceptable. I called the front desk to request housekeeping, but I was told Sorry, we don’t have anyone available until tomorrow. They offered to move us to another room, so we did, but unfortunately, the second room was even worse. This was completely unacceptable. We expected a clean and comfortable room, but instead, the experience was extremely disappointing. We will definitely not be coming back.

The internet does not show that the resort is under construction. We stayed in the hotel portion instead of an individual bungalow. However, we were not disturbed by any construction noise. The hotel section was very nice, clean and had great air conditioning. I would suggest putting a clock on the nightstand. Also, even though checkout is 11am, our key was disabled when we returned from breakfast at 10:45am. We had to drive to the office and get the key reactivated so we could get our belongings. But I would stay there again. It's in a very good location.

Our room wad wonderful. The beds were so comfortable. Excellent air conditioning Looking forward to returning next year.