벨로 & 벨라 부티크 호텔

The staff is friendly, feel welcoming Excellent location with many food cafes, convention shops, banks and etc. Room is small but okay clean Overall, I love the mattress, it's like 8/10 hardness for me, better sleeping support

This hotel I think was super good, but I think its been used for prostitute because the hotel is always locked from the outside. The elevator cannot be used from the G floor. Have to climb to the first floor to take the elevator. The stairs smell of urine & very disgusting.

I quite disappointed.

The room was the worst I have seen. I checked out 2 hours after checking in. Water pressure was almost 0. Water heater does not work. The toilet bowl had urine drops on it. The floor had some sticky stuff....God, it was so bad that we decided to checkout in 2 hours. Paid RM180 for so called executive suite for nothing. Totally a waste of money. To add, when I complain about this to the front table, she did not even bother to say sorry or offer to swap the room. When I decided to leave, there were no one at the front desk at 6.20pm. She was too busy on her mobile phone outside the hotel and again did not even bother to say sorry.

Not allowed to check in after 12mn even was make full payment, really dissapointed with this Hotel