Enzo Due

Ive travelled a fair amount-- alot really-- and never had a 5pm check-in!!?? After an exhausting train ride I thought I could check-in early, or at least dump my bags, (I didnt listen to the voice in my head counseling me to stash in lockers at train station). So we schlepped our luggage over to the hotel... NOONE. I knew it was self check-in, but thought... difficult to contact hotel... texting, Agoda was ZERO help... FINALLY, after 1/2 hour sitting in the doorway texting... Im told that at 5 pm the doorcode will be sent to me. WT@?? Was a very frustrating experience. On top of that I then had to text 2 times to get extra blanket and pillows, because I had booked for 1 person instead of 2-- several futile attempts to change that beforehand, hotel even sent an reply email 2 weeks before confirming 2 ppl booked, but upon arrival BIG SURPRISE!!?? Room is good. Very clean. Common kitchen area very nice, but no real utensils, bowls or plates to eat takeaway, another minor dissappointment. The place could be ALOT BETTER if check-in issues and kitchen were addressed. Location is good, close to ferry. Frankly I wish Id stayed on one of the islands.

Unfortunately, this hotel is not worth the price. The check-in process was extremely confusing, with little guidance or staff support, and the earliest check-in time is 5. Even more disappointing, there were no basic facilities provided—no toiletries, no water, and you have to pay for them instead. For the cost, I expected at least the bare minimum comfort, but was left frustrated instead. Would not recommend.