LEGOLAND Windsor Resort Hotel

The staff and the hotel was lovely,the only down side was only one lift working and carrying bags up four flights was a lot. Plus lots of the rides are closed on a weekend and no notice on the website.

We are in our 70s, and as the hotel was on our way back to the airport we thought we would stay there for a laugh! It was out of school holidays, so only very young children were there. I thought the themed room we stayed in was extremely well designed, with a sleeping area for children with bunk beds and a pull out bed and their own tv. Also a large, comfortable bed for adults. Lots of amusements and of course Lego bricks for children to play with. Loved the large Lego decorations throughout, especially Indie's hat in the bathroom. We had a great fun doing the treasure hunt in the room to open the safe a win a small Lego prize. Would really recommend anyone with children to stay here.

Had to book on same day due to flight cancellation good price and mice accomidation

I dont very often post reviews but I was really impressed with the Legoland hotel. I got a deal which was excellent value. I hadn't intended to stay here but location wise it was good for me abd

Subject: Formal Complaint and Refund Request for Booking 598371951 at Legoland Resort Hotel Dear Agoda Customer Service Team, I am writing to formally raise an issue regarding my recent booking made through your platform. On 29th–30th November, I booked a room at the Legoland Resort Hotel after seeing that your website indicated one room was still available. Unfortunately, upon arriving at the resort hotel after a full day at the theme park, I was informed that there were no rooms available. The hotel staff directed us to an alternative Legoland accommodation—the Woodland Village Lodge, which is located approximately 20 minutes away. As a result, we had to pay for transportation (a bus) to reach this alternative accommodation. More importantly, the Woodland Village Lodge did not provide the same experience or room type that we had originally booked and paid for through your website. When we attempted to address this with the hotel staff, they refused to offer any compensation, stating that our booking was made through a third-party platform. Given that the Legoland Resort Hotel is notably more expensive than the Woodland Village Lodge, I request that you either provide a full refund or a partial refund to account for the significant difference in value and the inconvenience caused. I have attached the relevant booking details for your reference. Please let me know what steps you will take to resolve this matter. I have been a loyal Agoda customer and this has been a disappointing experience. I hope you will take this matter seriously and work to make it right. I look forward to your prompt response and fair resolution. Thank you. Sincerely, Mr. *** **** ***** Contact number: ** ******** Booking Reference Number: 598371951