비버뱅크 플레이스 - 캠퍼스 레지던스

Dear Sir/Madam, I did not book this room directly with you. I made the booking through Agoda. When you informed me on September 16 that, “If you are not a student, please reach out to us or cancel your reservation to avoid any disappointment upon arrival,” I understood that you were questioning my eligibility to stay at the property and were giving me the option to cancel the reservation to avoid being refused accommodation upon arrival. I therefore contacted Agoda and asked them to discuss the situation with you. I asked Agoda to clarify whether you would accept my booking and allow me to stay, or whether you required me to cancel the reservation. According to Agoda, your response was that you would only accept cancellation, but that the booking could not be refunded because it was a non-refundable booking. This is the part that I find difficult to understand and unfair. I did not simply decide to cancel a non-refundable booking because I changed my plans. I requested cancellation because you had raised an issue with my eligibility to stay and had specifically advised me to cancel the reservation to avoid being refused accommodation upon arrival. If I am not eligible to stay according to your requirements, but you also require me to cancel the booking, I do not understand why the cancellation should still be treated as a normal voluntary cancellation by the customer and therefore be completely non-refundable. In other words, the reason for the cancellation was directly related to your decision regarding my eligibility to stay, rather than a change of plans on my part. I would therefore ask you to reconsider this matter and explain why you believe it is fair to retain the full payment when the accommodation would not have been provided to me. I am considering taking further action to address this matter, as I believe the circumstances may involve consumer protection issues under applicable laws in the United Kingdom. However, I would prefer to resolve this matter fairly and amicably without taking further action. I have really enjoyed my time in Edinburgh, but unfortunately, this experience has left me with a very negative impression of your company and has affected my overall impression of Edinburgh. I hope we can resolve this matter fairly. Kind regards, Tom

This is a great place to stay if you are in Edinburgh for a short time, the cost is definitely worth every penny. I do think on the path of the cleanliness in the kitchen area, that needs to be more stringent.

You get what you pay for I guess but if you can find somewhere better then I suggest you do. The bed was the worse I have ever stayed in and ended up sleeping on the floor for 1 night as it was more comfortable and then checked out one night early