VILLA UNIVERSAL

Nice staff nice plce cleanliness is good

Over all is good

Its over all is good

My stay at this hotel was far below expectations. The service quality did not match the price charged. Housekeeping was inconsistent, as the room was not cleaned daily and complimentary water was not provided regularly. The room maintenance was also poor. The toilet door lock was broken, causing inconvenience throughout the stay. More concerning was the presence of cockroaches in and around the bed, which made the room feel unhygienic and uncomfortable. In addition, the staff did not seem attentive to guests' needs and lacked professionalism when handling concerns. For the amount paid, I expected a much higher standard of cleanliness, maintenance, and customer service. Overall, I would not recommend this hotel and suggest considering other accommodation options that offer better value and service.

I would recommend avoiding this hotel if you have other options. Unfortunately, my experience was disappointing. The staff appeared unprofessional, and basic services were not provided consistently. Complimentary drinking water was not replenished daily, and room cleaning was not carried out on a daily basis. The room itself had several issues. The toilet door lock was broken, and I even found cockroaches inside and around the bed, which raised serious concerns about cleanliness and hygiene. Considering the rate charged by the hotel, the quality of service and maintenance did not meet expectations. Overall, I do not feel that the hotel provides good value for money and would not recommend it to other travelers.