26.10.28The breakfast was AMAZING the views and activities are wonderful. The private jacuzzi suite does not get hot like a hot tub like I originally thought. They offer laundry services that were great and transportation back and forth from the mainland and island for free every hour. Our experience was amazing. I loved the local village coconut seafood restaurant that is a short walk along the beach for drinks and massages and food for a very good price.
26.10.22A very enjoyable stay with an excellent location, spotless surroundings, and genuinely helpful staff. The facilities were very good overall, while the value for money was also strong. Everything felt well maintained and welcoming, making this a reliable choice for a comfortable visit.
26.10.07Had a good stay, only thing is they should add more activities to enjoy the resort and outdoor jacuzzi were not clean, there were many insects which were harmful in jacuzzi area.
26.09.21Barcelo Coconut Island is a best place to stay. I won’t prefer Agoda to book this resort, as they mismanaged my booking.
26.09.11Lots of moments letting the place down. They have great location, resort set up and ingredients to make it a good place but it's not being run great. From start to finish there was issues. Before arrival they forgot our airport transfer, when we left they broke the handle of my wife's suitcase and didn't acknowledge it.
At the suite the room design is really nice with large bedroom, bathroom and outdoor area with the unheated outdoor jacuzzi. We found that to be dirty with a dead cockroach and a cigarette butt floating in it. There's lots of greenery around it so bugs and leaves will fall in. The bathroom shower is spacious. There was an issue of it not draining. We raised both issues and they fixed it. You only get a towel here. If you want to dry your hands or wash your face, you have your one towel. The laundry service is good, reasonable and quick. The room cleaning seems to be inconsistent. Sometimes rubbish or bins unemptied. If there's a power outage there's no emergency lights, water pressure or working phone to reach front desk.
The restaurants and bars are nice. Good design and right by the beach. Interesting cocktails and themed nights. During breakfast birds will fly in to eat unguarded plates. We named one bird Bob. One morning he was eating an omelette right from the buffet table. We tried to go to the lounge and also do a afternoon tea but we couldn't and wasn't explained how we can book it. They also have some outdated drinks/food menu in circulation with incorrect prices. The prices are at a premium. The resort spa is nice and enjoyable but prices are quite steep. The resort has a 10% service fee and 7% vat fee that gets added to everything and you feel it especially at the spa on top of the listed prices.
We came here for a honeymoon. They did give us some cake, a lovely note and happy honeymoon in rose petals. It took them two days to remove the petals and empty plate. It's a confusing experience. I would recommend downloading the barcello app and looking at everything the place has to offer before coming. The all inclusive we didn't get but we noticed there's a lot of asterisks on the menu's for it like 50% off items or if it's included.
The water taxi running every hour to and from the island is good so getting off the island for activities isn't an issue. Overall I was prepared and did pay for much of what this place has to offer but I don't feel the care and service matches the premium that you pay.