그란다 스위트 스위트

I didn’t pay attention that hotel has no concierge and the desk. Which justify the price. Very affordable. However all the instruction: how to check in, how to enter the building, how to get to the room was clearly explained in messages I received trough Expedia. Ferryboat station was right in front of the hotel and that was life saver. View from our room was amazing - overlooking the main canal.

The room was clean, had an amazing view and was a perfect location to explore. Would recommend the host should provide more clear information ahead of time for check in and for locating the property, no signage on the door of building

Good location. Quite difficult to get into the facility. Many times we rang the door bell with slow response.

I write this to warn other travellers. Please, please do not stay here. There are no keys to the door and the remote unlock is broken. I was left to wait outside during an extreme heatwave. The promised staff member never materialised with a key to let me in, and I only gained entry as another guest checked out. If I was to leave then I would not be able to get in again - so I was left with no food or drink for the evening and missed an expensive and long-awaited night at the opera. The staff lied on the phone and really didn’t seem to care that they could not grant their guests access to the hotel. At least 6 keys have ‘been taken by a client’ but not replaced by management. The hotel were well aware of the problem before my arrival and should have found me somewhere else to stay, but that would affect their profits! Inside the property is grubby and run down. I have stayed in Venice several times and not seen this level of mould before. However the linens were clean and an espresso machine is provided. The airconditioning unit in the room was broken and it was stiflingly hot. It also smelled strongly of stale cigarette smoke. It’s a shame as the views, general decor and location are excellent. If the property was managed by someone who cared about hospitality then this could be a truly special hotel. Unfortunately instead it was a very hot and distressing experience, and they so far refuse to refund. Do yourself a favour and book somewhere else. It’s not worth it.

A localização é ótima, em frente o vaporeto, o prédio é histórico, quarto grande e vista linda. O atendimento do hotel demora pra responder, fiquei sem wifi durante toda a estadia e o banheiro não tem porta.