Hotel Palmdale Antelope Valley

I stayed at this hotel for less than an hour before leaving, and honestly, that was more than enough. The room was extremely dirty. The pillows were so flat they barely had any cushion at all, offering almost no comfort. The hardwood floors had black marks all over them, and the bathroom was in terrible condition. Part of the wood at the bottom of the foundation was missing, the tub had what looked like a deep claw mark, and worst of all, there were roaches. When I told the front desk, the employee didn’t apologize, didn’t offer a discount, didn’t offer a room change — nothing. Instead, he asked if we wanted Raid spray and made it clear there would be no refund. That was the final straw. We immediately booked a different hotel for the night. I would not recommend staying here under any circumstances.

I've never experiance such terrible customer service. The room was disgusting, I had no choice to clean the floors and the water was black. The shower didn't have a shower curtain so water was all over the floor. The AC was not working on one of the hottest days in Palmdale. I went to the front desk and ask them to please check. They came and looked at it and told me that I should leave it at 72 degrees no lower. I did exactly what they asked and two hours later the room temperature had increased. I was sweeting in the room. They came and looked at it again and told me the AC was working fine and also was informed that it was my fault for taking a shower. I asked to be changed rooms and the front receptionist said no that AC was working just fine. I could not spend the night there so booked a room at a different hotel and what a difference. Please stat away from this hotel it is trash.