HANZ 메모리즈 프리미어 호텔

Very disappointing experience. We arrived at around 6 AM after traveling from Sapa to Hanoi, and we were really tired. We were hoping to check in early since early check-in was mentioned on their Agoda page. Of course, we understood that it might not be possible if the hotel was fully booked, and we were totally okay with that. The problem was the receptionist. He was literally sleeping when we arrived. He looked at us and then just went back to sleep without even asking us what we needed. This happened several times! We tried calling and messaging them on WhatsApp, but nobody answered either. We waited for hours just to ask him if early check-in was possible. Like, how were we supposed to know if it wasn't possible when nobody was even willing to answer us? We weren't demanding an early check-in. We just wanted to ask and get a proper response. I understand that hotel staff need rest too, but ignoring guests who are standing right in front of you is just unacceptable. The problem wasn't that we couldn't check in early. It was the lack of communication and basic customer service. Definitely not the kind of experience you want after a long trip. Very disappointing.

1 I booked for 2 nights, but upon arrival, the receptionist said the booking was only for 6 hours. She told me I would have to check in after 10 PM, check out before 4 AM, and then check in again after 10 PM the next night. I ended up having to pay extra to stay continuously. 2 The glass shelf in the bathroom was broken and had very sharp edges—it felt unsafe. 3 The mattress was two separate pieces pushed together, and the gap in the middle made my back hurt. The bedding also made my skin feel itchy. 4 The shower drain was barely working—water just sat there and drained very slowly. 5 There was visible dust and dirt in the corners of the room. 6 The painting on the wall was crooked, the room had no windows, and overall it felt kind of creepy. 7 At checkout, the receptionist asked me to pay an additional fee, even after I told her I had already paid extra in cash on the first day.