26.01.27Everything was good except for the room being not prepared and the staff being ignorant of that. We had to find out and solve several things on our own. There was no main light, TV and heating were not operating, some sockets were not operating either. We checked in at about 10-11 pm and we did not have time or energy to go solve it all. Obviously because the heating was not on, the room was super cold while it was -5C outside. The staff were not passing the complaint about it on the following day either. So, when we were away for the day, all of this wasn't solved. So we had to tell the same complaint again. And again on the following morning. The staff seemed nice. They were very polite and smiley. But you really understand these mean nothing when you face a problem. I would rather that they do not say hello or smile but act when there is a problem. Then, it will seem real.