Becozy Self Check-in & Pop-up Hotel

perfect option. Special thanks to Maryem, very helpful.

The tram is 1 minute walk away. Ideal to go to station or to other places. We liked it so much we extended our stay as it was very welcoming. PLEASE DONT FORGET YOUR TYPE J CHARGING PLUG AS UK OR USA WONT WORL

Really wanted to say self checkin hotels are great and my experience was a seamless one...but unfortunately it wasnt the case here. It would of doubly be nice to have more positive things to say more than my room was clean and the location was great. Highly recommend it to read the comments of the reviews made by previous guests BEFORE booking. Don't look at the scores as they can be misaligned with the comments and the level of service of self check in....as I can say the issues raised are still occurring at this stage and during my stay. The biggest one to note is that you are expected to receive a separate email from the hotel with crucial checkin info and instructions AND not just one from the booking site. (Agoda) This can make or break the start of your self checkin experience. Be proactive and ask questions of the property before booking or arriving at the hotel. The check-in app looks to be buggy and the hotel support chat might keep repeating 'refer to your email confirmation'. Don't be mistaken and think its the one from the booking site. Whatsapp Support chat did not reduce the frustrations as communication (in English at least) created repetition of questions and answers, long waiting periods between responses or no responses at all. Further, the location was great but it is not in the hustle and bustle of an area with a lively night-life ....so do not expect the neighbourhood to turn into a sleepy quiet one for your nights rest. Instead expect loud arguments and shouting from passing or local vagrants from late night to the early mornings, not a once off occurrence. Also if you like sleeping with the window open, yes this place has working windows, but if your room faces the front entrance expect to enjoy a smoke or three through the night...or you might be enjoying it from smokers in the adjacent rooms.. Hard to tell as the smoke was that strong. As you can see any of the issues above could have been alleviated with a quick word to the front desk but alas in a self check in hotel there is no one visible to go to.... Lastly this hotel uses lock boxes for the room keys, like an airbnb. For a hotel focused on digitalisation it seems its only limited to the checkin process. So buyer beware.... not put off on the whole self check in hotel but this one needs a bit of work to reflect their objectives. Also 4pm check in time is pretty important info that is not anywhere on the booking website. Don't assume self checkin means anytime. Especially if your trip to Basel is a short one! Best of luck if you do book! If you have no issues then your stay will be and easy and simple one!

Don't forget type J charging plug test everything good very cosy