Cebu Pensione Plaza by HiveRooms

I have stayed at this hotel three times, primarily because it was often the only property with available rooms whenever I traveled to Cebu, and its location was convenient to the places where I had business to attend to. Unfortunately, despite giving this hotel multiple chances, my experiences have consistently been disappointing, particularly when it comes to staff attitude, guest service, and basic hospitality. During my first stay, a receptionist issued me an inactive key card, forcing me to go all the way back downstairs using the stairs, as the floor I was assigned to did not have elevator access. When I returned to the reception, the staff member realized that she had activated the wrong room number. Instead of acknowledging the inconvenience or apologizing, she simply laughed along with her colleagues. What made the situation particularly unpleasant was how casually they treated the incident, as though it were something amusing, despite the fact that I was already panting from having to go up and down the stairs because of their mistake. There was absolutely no sense of accountability, empathy, or even the basic courtesy of an apology. During my second stay, I was assigned a room with a bathroom that had clearly not been cleaned properly. There was a strong, unpleasant smell of urine, which seemed to have been hastily mopped rather than properly cleaned and disinfected. Instead of eliminating the odor, the cleaning appeared to have spread it throughout the bathroom. Basic amenities were also inconsistent. Complimentary bottled water, tissue, and guest toiletries were not reliably replenished, and there was no bath mat, which should be a basic provision in any hotel bathroom. I also found it quite inappropriate to receive a phone call from the staff two hours before checkout reminding me that I had to check out, as though I were unaware of the hotel's checkout schedule. The check-in and checkout processes are also unnecessarily lengthy for a hotel of this size. My most recent stay was perhaps the most disappointing of all. I booked a Superior Double Room through Agoda, and the receptionist seemed displeased upon realizing that I had secured my booking through the platform at a discounted rate. After learning that I was staying alone, she appeared ready to downgrade my accommodation. I had to remind her that I had paid for a Superior Double Room and was entitled to the room category I had booked, regardless of whether I was staying alone or with a companion. What followed felt like unnecessary and petty treatment. The staff repeatedly contacted my room, insisting that my guest should leave the premises before 9 PM, as though I were staying in a dormitory or a restrictive boarding house rather than a hotel. Ironically, my guest had already left approximately two hours after dropping me off, something I had explicitly informed the staff about that same day. The following morning, when my driver arrived to pick me up, the staff again questioned whether my driver had stayed overnight, seemingly looking for grounds to charge me for an additional occupant. This was particularly frustrating because the receptionist had clearly seen my driver pass through the reception area approximately an hour before I checked out. These repeated incidents gave me the impression that there was poor communication and a lack of proper staff endorsement between shifts. Another major drawback is the lack of soundproofing in the rooms. Since the hotel is situated along a busy main road, traffic and surrounding noise are clearly audible. It is hardly a conducive environment for guests who simply want to rest and relax after a long day of business or running errands around the city. Overall, I cannot recommend this hotel. A convenient location and room availability are not enough to compensate for consistently poor customer service, questionable housekeeping standards, inconsistent basic amenities, and an environment that does little to provi

I asked for a room far from the highway but even then, it was still noisy I can hear the cars, motorcycles that I could not sleep the entire night.