Melody Boutique Villa Hoi An

Staff was so nice and friendly too us , allowed us to check in early as we arrived Early in the morning from sleeper bus , the room was also nice

Okayish. And spacious. Owner is nice. Aircon was great. Good for short stays and if you have your own vehicle

First of all, upon check-in the staff treated me as a criminal, despite having my local friend with me. She demanded a photograph of both my passport stamp and visa. Keep in mind, that this is in fact a homestay - falsely advertised as a boutique villa hotel, which is actually what I tried to avoid when booking. The room I booked was one worth $40 at original price, with a garden view. However, we were only offered a room worth $10 at original and price with a window facing a wall. She insisted that this is the only room available. False advertising, but we had no choice because it was already too late to cancel and book a proper hotel, as we had to rush off to an appointment shortly after. Upon entering the room, we noticed that both the AC and TV remotes were broken. The AC doesn't display the actual temperature and TV one didn't function at all, so we only got the default channel it was set to. The drinks they sold also sat outside of an unplugged fridge, so there was nothing chilled to buy. We only got half a used roll of toilet paper, shampoo and body wash half filled, and a bathroom that reeked of stale seafood stench. The room itself was extremely basic, but the towels were fresh. The bedding appeared to be clean, but I woke up with itchiness on my legs and feet - possibly from bed bugs. When we came back the same night, the door was locked behind us, so we were unable to let in the Grab food deliver person, which the staff did not mention to us would happen. Our shoes were also moved twice without our permission - once into a dirty pile on the rack, the second time outside. The following day was check-out, the staff rushed us out by pounding non-stop on our door at noon sharp, without a minute to spare! We were already practically ready and exit 5 minutes later, but the hasty rush was extremely annoying. Learn how hospitality and customer service works please. You're a small homestay with only a few rooms to clean and a late check-in time of 2pm. A few extra minutes isn't going to kill you. We could tell from our initial interaction upon check-in that the lady already didn't like us by default, perhaps because I'm a foreign tourist. Before leaving, my friend inquired about the luggage storage feature, which is stated in the ad. The lady responded claiming that no such option exists. Liar! It is literally stated right on your ad listing. How could you deny us later and claim that we cannot store our stuff while we go for lunch? I would not recommend this homestay to any traveler unless you are on a very tight budget, and cannot afford anywhere else. For mid-range travelers like myself, pay an extra $5 per night and you can book a proper hotel allowing for a more comfortable stay. We were fooled by the fake 9.2 review score, but you don't need to be!

Lovely reception and staff made my stay very enjoyable thanks

Lovely reception and staff made my stay very enjoyable thanks