Hotel Simone

whenever I am in Kalibo I always book this hotel because of its strategic location very accessible to the city proper… 5mins walk heading to Jollibee, mang inasal, mercury drugstore and grocery store… the hotel is well maintained they really see to it that from hallways to the hotel itself are very clean… that’s why I am gunna recommend this to my friends as well.

The hotel itself has modern facilities and a nice establishment, but unfortunately, the customer service did not meet my expectations. The front desk staff were not very accommodating. From the moment I entered the hotel, I barely felt welcomed. The staff seemed more focused on their mobile phones, and whenever I asked questions, their responses were limited to short answers without any initiative to offer further assistance. I also noticed that they seemed unfamiliar with proper guest handling, hotel policies, and basic hospitality standards. As frontline staff, they should know how to welcome guests, explain policies clearly, and make visitors feel comfortable during their stay. One experience that particularly disappointed me happened during check-in. I was assigned a room on the third floor, so I asked for assistance with my luggage. It was around 4:00 PM, and the receptionist informed me that another staff member would be on duty at 6:00 PM and could assist me. I understood and agreed to wait. At around 5:45 PM, I sent a message through Viber requesting a bottle of water. My messages were seen, but I did not receive any response or even a simple confirmation. I followed up again around 7:00 PM and waited until approximately 8:00 PM. Eventually, I decided to go downstairs myself, only to find that no one was attending the front desk. When a male staff member arrived, I asked whether the receptionist had endorsed any pending requests before leaving her shift. He apologized and told me that nothing had been endorsed to him. This reflects poor communication and a lack of proper coordination and shift handover among the staff. Another concern was the PHP 800 charge for a broken clear glass water jar. I understand that guests are responsible for any damaged hotel property, but I find the amount excessive and would have appreciated a clear explanation of the hotel’s damage and replacement policy. I also noticed that the receptionist appeared to be encouraging guests to make payments through personal bank or GCash QR codes instead of presenting the hotel’s official business payment QR code. This is something management should look into to ensure transparency and proper payment procedures. During checkout, I also noticed the receptionist eating in the corner of the lobby. While I understand that staff need meal breaks, the way this was handled did not give a professional impression, especially in an area where guests are expected to be welcomed and assisted. Overall, my concern is not with the hotel’s facilities but with the quality of service provided by its frontline staff. A modern and well-maintained hotel should also have staff who know how to accommodate guests, communicate properly, and take responsibility for their duties. Front desk personnel are not simply there to answer questions when approached. They are part of the overall guest experience and should be attentive, approachable, knowledgeable, and proactive in providing assistance. I hope management takes these observations seriously and provides proper training, supervision, and clear guidelines for its staff. Good facilities may attract guests, but good customer service is what makes them want to return.

Malamig ang aircon sana comforter ang gamit super nipis ang kumot nila.. mahina ang tubig sa 4th floor sulit naman sa drinking water nila.

수압이 약하고 기타 부대시설이 없는 수준이라 가격 가성비가 없다면 여기까지 오지는 않을것 같습니다