아르테라 씨뷰 리조트

Nice hotel but it is too far from the City. Booking grab/indrive is a challenge.

Quiet place and my room is facing the ocean view i love it would like to stay here again when i am on holiday

There are a lot of cockroaches all over the place from the side of the bed, floor, washroom and cabinets and under the thermos. The bidet is broken and made the water is splashed everywhere. They don’t clean your room unless you request it in which I find it very different from all other hotels. The balcony is dangerous as one of the screws are not properly locked in. It’s an awful ride to get in and out of the place.

We booked our stay for a weekend (Saturday–Sunday). The staff were accommodating, and the ocean view from the hotel was beautiful. Unfortunately, what could have been a great experience was overshadowed by several issues after we were sent to our room. For around three hours, no internet connection. The location also had very limited mobile reception, so we couldn’t rely on our mobile data either (especially on our room, there isn’t any reception, too). We only found out after several follow-ups that the higher floors were experiencing the same internet issue, which the staff attributed to a sudden increase in guests. What disappointed us most was the lack of communication. We were not informed during check-in that there was an ongoing or intermittent internet problem. Had we known, at least we would have understood what to expect. We also felt that we had to initiate every follow-up ourselves. If we had not asked about possible solutions, such as transferring us to a room with a better connection, this option was not proactively offered. The issue was particularly frustrating because we were told that the internet was simply “slow,” when in reality, we had no usable connection for hours. With little to no mobile reception as well, we were essentially disconnected from the outside world. Even watching television was initially not possible because of the connection issue. After hours, the TV was eventually able to connect to the internet, but our mobile devices still couldn’t. When we were finally able to connect, the connection remained unstable and would disconnect from time to time. The hotel did provide complimentary cold coffee as an apology, which we appreciated. We also requested an additional complimentary bottle of water and were initially told that it would be provided, but no one came up. After another follow-up, we were informed that the additional bottled water was not complimentary. Eventually, they gave us two bottles free of charge, apparently as part of the resolution for the poor coordination and communication issue. What was most disappointing was that throughout all of this, we did not receive any personal acknowledgment or apology from a manager. The staff were the ones handling our concerns and trying to resolve the situation, but we felt that a manager should have stepped in to address the inconvenience directly. That said, the ocean view was genuinely beautiful, and it was one of the main reasons I chose this hotel and room. Unfortunately, the overall experience was affected so much by the internet issues, lack of communication, and how the concerns were handled that the beautiful view was not enough to make up for it. Overall, the stay had potential, but the experience left us disappointed.

The place is highly recommended for tourists.