엘리펀츠 스마일 B&B

I have never written a bad review about any stay but I feel like I must here to warn those booking. I contacted the B & B 8 hours before check in (after finding the contact number online) to request check in information. The Elephant’s Smile responded saying they weren’t able to contact me (despite me paying the full amount in Agoda and leaving my email address and mobile number) and as such cancelled our booking without informing us and moved us to a different B & B which was in a worse location, had a shower that didn’t work and was filthy. The contact detail refused to give any refund, as apparently this new place was the same level of accommodation. We had to go through Agoda (who were excellent) to get our money back. Please do not book this B & B as I can imagine they will do this again to others!