맥스 트래블러스 인

Very good

MADUMI, SIRA PA AIRCON, TAPOS MAY MGA BASURA PA, PINATULOG KAMI SA ISANG ROOM PERO SIRA AIRCON AYAW LUMAMIG TAPOS PINALIPAT KAMI PERO GANON PA DIN, WALANG GRIPO APAKA DUMI NG BEDS MAY MGA MARKS PA NG MANTSA, KINABUKASAN SINABI PA NILA NO AIRCON DAW NA BOOK NAMIN, PERO NASA AGODA MISMO NAKA LAGAY AIRCONDITIONED, TAPOS PARANG KASALANAN PA NAMIN , GUSTO KO SANA MAG REFUND KASE DI KAMI MAKA TULOG KASE SIRA YUNG AIRCON PERO SABI NILA NON REFUNDABLE, TAPOS MAG KONTAK LANG DAW KAY AGODA, KAHIT KASALANAN NAMAN NILA, KINABUKASAN AMPANGET PA NG APPROACH NG MGA TAGA FRONT DESK NA PARANG GUARD HOUSE, AYAW TLGA NILA MAG REFUND TAPOS GUSTO PA NILA E LIPAT KAMI SA ROOM NA WALANG AIRCON, KASE YUN DAW NAKA BOOK, BASICALLY PARANG MGA SCAMMER, KITANG KUTA SA AGODA AIRC CONDITIONED NAKALAGAY, INCONVENIENT TALAGA LITERAL, 2 NIGHTS KAMI NAG BOOK PERO UMALIS NA KAMI , BAHALA NA KUNG MAG REFUND OR HINDI , IMBES MAG RELAX KASE PAGOD, NA STRESS LALO JAN, WAG KAYO MAG BOOK DITO , MAG SISI LANG KAYO

I had the worst night in this place. I chose this to save money but this is not even worth a dime. The room has no ventilation, there were cockroaches and bed bugs, and the sheets didn’t seem like they’ve been washed and looked so old. There were cobwebs in the shower. I wasn’t able to sleep all night. Booked the place for 3 nights but I am not coming back. What a waste!

I booked a Quadruple Room through Agoda (***) for June 6–7, 2026 for 2 adults at Max Travellers Inn by RedDoorz. The listing clearly advertised a 22 m² Quadruple Room with 2 double beds, air conditioning, private bathroom, bathtub, Wi-Fi, and free bottled water. My friend and I intentionally booked this hotel because it was only about 10 minutes from Mactan-Cebu International Airport, allowing us to avoid leaving our homes in the middle of the night for our 4:00 AM flight. Upon arrival, the experience immediately went downhill. The staff informed me that I had supposedly booked only a standard fan room, despite my Agoda reservation clearly showing a Quadruple Room with air conditioning and a bathtub. That made absolutely no sense. If I wanted to stay in a basic fan room, I would have simply stayed in my own house, where I already have air conditioning, and left a few hours earlier. The only reason I paid for a hotel was for the convenience of staying close to the airport in a comfortable, air-conditioned room for the night. To make matters worse, the staff had the audacity to tell me that the amount I paid through Agoda wasn't even equivalent to their basic room rate while pointing at a whiteboard with handwritten room prices. If guests are expected to follow the hotel's own rates, then what is the point of booking through Agoda? Why partner with an online booking platform if you refuse to honor the reservations made through it? Since the room had already been fully paid online and we had no practical alternative at that hour, we had no choice but to stay. However, we were forced to pay an additional fee just to get an air-conditioned room, which should never happen when the reservation already included one. The staff's attitude made the situation even worse. They were dismissive, inattentive, and disrespectful. They would literally walk away in the middle of a conversation and showed little interest in listening to or resolving our concerns. Customer service was practically nonexistent. Another major security concern was that guests are not provided individual room keys. Instead, the staff keeps a master key, meaning every time you leave the property, you have to ask someone at the front desk to unlock your room when you return. While I'm not accusing anyone of theft, having your own room key is one of the most basic expectations when staying at any commercial accommodation. This setup made us feel uncomfortable and lacked even the most basic sense of privacy and security. The room itself was also far below acceptable standards. The biggest example of false advertising was the bathtub. The Agoda listing specifically advertised a bathtub as one of the room amenities, yet there wasn't one anywhere in the room. Instead, the bathroom was simply separated from the bedroom by a shower curtain, and there wasn't even a proper bathroom door. As a result, unpleasant odors from the bathroom spread throughout the entire room. Beyond that, the property appeared poorly maintained and neglected: • The shower curtain was visibly stained and dirty. • Mold, mildew, and grime were present around the bathroom tiles and grout. • The shower plumbing was exposed, making the bathroom look unfinished. • The ceiling showed signs of water damage and staining. • There were damaged curtain rails and exposed wiring near the entrance. • The ventilation area was dirty and appeared neglected. • Furniture was heavily scratched and worn. • The television had dangling, exposed cables with no proper cable management. • Overall cleanliness was well below expectations despite the bed being made. The photos advertised on Agoda present a clean, comfortable, and well-maintained room with amenities that simply do not exist. The actual condition of the property was nowhere near what was promised. This experience felt like a classic case of false advertising. We paid for one room but were told we had booked something entirely different, charged extra to rece

Extremely disappointing experience. I called in advance to confirm if their front desk was open 24 hours since we were expected to arrive between 12:00 AM and 1:00 AM. They assured me that it was. However, when we arrived, the staff seemed hesitant about letting us check in, even after we showed them our confirmed booking. We had reserved four rooms, but they initially gave us only two. The air conditioner was also not cold enough, making the room uncomfortable. To make matters worse, the shower had extremely weak water pressure. It was so bad that we ended up using the bidet to wash our bodies, and we couldn't even wash our hair properly. Overall, it was a very frustrating and disappointing stay. I would not recommend this place.