26.09.06The location of the hotel is not bad, but unfortunately the overall experience was disappointing. I booked a double room with one large bed, but instead I was given two twin beds pushed together, which was uncomfortable and not what I had booked.
What disappointed me the most was the attitude of the staff, especially the manager. When I raised the issue about the room, the manager was not cooperative at all and simply told me that if I didn’t like it, I could go to another hotel. This is definitely not the level of customer service I would expect from a hotel.
The swimming pool was also disappointing and not very inviting. Breakfast was okay, but nothing special.
Overall, the hotel was below my expectations, mainly because of the room situation and the way my complaint was handled by the management.