벤투스 하 앳 마리나 엘 시드 스파 & 비치 리조트, 올 인클루시브

Nice resort, second time staying. Love the option of staying at Ventus Ha with the ability to travel to nearby resort buildings, additional restaurants and activities. Enjoyed the rooftop bar. Only had 1 bad experience with a server, however everyone else was very welcoming.

Beautiful property, makes you wonder if they have any safety protocols. My mom fell the first day at their restaurant stairs Aakat and not one person offered her an ice pack or medical help or an incident report. It shocking. When we asked an ice pack it was a foreign concept and they “didn’t have plastic bags for ice” i am sorry what?! Food was good but my the service was BAD. We has the platinum for a week and it was so not worth it. Its supposed to be upgraded service but there isn’t much if difference but a rude butlers and lounges where rhe staff is in their phones or has their family and kids in there eatinf snacks . I was told in one “ next time don’t come in wet, I am sorry the lounge is next to the pool wr had our coverups and no one was there for over an hour and many people came in ( including non platinum to serve themselves) and that is okay and safe?! I will not be back, it was obvious the staff was annoyed by guests. Not helpful unless you tipped hard and you were automatically charged service fees and were not permitted to remove them , will wont even do bare minimum. Have to call our room attendant were only ones super kind. Oh and butler were a joke! They should be reviewed on their behavior. Lastly I had a blood stain on my pillow cases upon check in and seemed to be non important and took them 3 hours to show up and change it ( I have pictures). Not sure how the hotel is rated to high. There were 3 rooms and mine wasn’t the worst one!!

Pros: We enjoyed a wonderful 5-day family stay featuring friendly staff, exceptionally clean accommodations, delicious food, and a fantastic variety of daily activities. For an elevated experience, I highly recommend booking the Deluxe VIP package to enjoy the dedicated concierge service. Th El Cid Cancun properties are a great choice for families and groups. Constructive Feedback: Be mindful of complimentary free excursion offers, such as the cenote trip. It requires attending a mandatory resort tour and sales presentation for membership options ($10k–$30k commitments). If you prefer to maximize your relaxation time without participating in sales presentations, you may want to decline these promotional packages.

El personal muy amable, comida excelente, buenas instalaciones, el único detalle reservaciones a restaurantes a la carta complicados y no tienen un buen control con los carritos de golf que te trasladan, se tardan mucho.

Bar ventus ha excellent