Parkwood Marble Arch

Booked this hotel for our trip to London and we were so excited based on the reviews we saw. All of the pictures for this property are out of date. The room was dirty, sheets and towels had stains on them, and the shower did not work properly. We booked the option with breakfast and were very disappointed to find that they no longer do the English breakfast pictured, the only options are cereal, toast, yogurt and instant coffee. We were not comfortable here and when we decided to check out early, management would not cooperate with us to send so much as a checkout email so we could contact Agoda to get a refund for the remainder of our stay. There are a lot of better hotels or *** you could stay in, PLEASE don’t waste your hard earned money here.

I stayed two nights for the interview in London and met very friendly and nice hotel owners. :) They offer nice and cozy rooms and even changed my room to the ground floor because my suitcase was so heavy! They always greet to all the guests and even offer nice breakfast! The hotel is located just in front of the Hyde park and you can access to the central London easily (use the bus! it only takes 10 mins). I definitely will stay in the hotel when I go to London again in the future. Already miss the owners! Thank you so much for making all the moments in London memorable!

I think if had stayed in any other room I would have had a different experience. But ...I was given the only room in the basement - no view out of the window, I could hear every tube that went past every 5 minutes until 1 am and started again at 5 am. I was also next to the kitchen/breakfast room so noise from 05.45 am from hotel staff! The room I was given should not be available for guests.