델타 호텔 바이 메리어트 리비에라 나야리트, 안 올 인클루시브 리조트

A severely disappointing, poorly managed experience marred by severe overcrowding, cold food shortages, and indifferent management. Severe Overcrowding & Disorganization: The resort was heavily overbooked, severely understaffed, and completely unequipped to handle the crowd. Guests were met with a general sense of chaos and discomfort when trying to request assistance or address issues. The food was uniformly poor, frequently cold, lacked healthy or fresh options, and was served during inconvenient, restrictive hours. The resort completely ran out of food during multiple dinner and breakfast services, resulting in us missing meals entirely. Even the staff openly admitted the food was sub-par, apologizing on behalf of the chef. However, management showed complete indifference and offered no solutions or accountability. Transportation to the Beach access was heavily advertised as easy and convenient, but resort shuttles were fully booked solid. Guests had to rely on expensive alternative transportation, finding that taking a local cab was ultimately faster and cheaper. The Spa: The only bright spot was the spa, which was pleasant and quiet—largely because nobody else was visiting it during our stay, which ultimately raised further concerns about the property. For the price paid, the lack of basic amenities, running out of food, and management not willing to do anything when told about it shows they don’t care and I would not recommend anyone to stay there.

The beach club is about 15 minutes from hotel, if you do not have your own transportation, need to take the shuttle but under reservation. The beach club is kind of small and hard to find a table or spot where to stay, Beach club food is great and helpfull staff .

Many of the the employees are rude. The food is not good. The hotel is under staffed. There is not enough golf carts and if you can’t walk far, please don’t stay here. You have to wait for about 30 minimum for the rides to your room, restaurants or lobby.

La habitación limpia, pero la verdad de premium no tenía nada, es la cuarta vez que nos hospedamos en este hotel y de hecho, esta ha sido la habitación que menos nos ha gustado. El personal es lo mejor, como siempre, se ve la capacitación y son ellos quienes te hacen la estancia más agradable. En esta ocasión los jacuzzis así como el río lento estaban muy descuidados, los jacuzzis en verdad estaban extremadamente sucios, las bombas de filtración o servían. Las albercas muy a gusto, como siempre.