홀레데이 인 시카고-엘크 그로브(구.퀄리티 인)

Hotel location was good Staff could be rude, not very knowledgeable about the local area and not very helpful Issues with shuttle service from the airport so “call the front desk” when you’ve cleared customs

We had paid for warm breakfast for 7 days and the best they had was cereal, yogurt, bananas, coffee and moldy bagels. Front desk said that has a fire about a week ago and couldn’t use the kitchen. After I read all the reviews, it looks like they gave been telling everyone they had an incident in the kitchen well over 2 months ago. I requested a refund and they refused. The bathroom was full of mold. Not once did they come in to clean anything in there in reference to sink, shower or toilet. We had to ask them several times we need 4 bath towels because it was four of us and they kept giving us 3. Bed linens and spread has holes on them. I reported that on both beds the linens needed to be changed and all they did was ‘make’ the bed. Nothing more. There was no quality service. Don’t be fooled by the pics online. They only show you the nice updated clean areas. Never booking at any holiday inn again. Just garbage.