26.11.07
We booked a Superior King Room through Agoda at the very last minute, and although our reservation hadn't appeared in the hotel's system when we arrived, the receptionist, Wati, was incredibly helpful and handled the situation professionally. A big thank you to her!
The hospitality started right from the loading bay. The bellboy service was impressively efficient, helping us with our luggage all the way from the car boot to our room door. A great first impression!
Even when we encountered a problem with our room key card, one of the hotel staff members responded promptly. They helped us enter the room first and arranged a replacement card while we waited comfortably inside. Such quick and thoughtful service!
As for the room, everything was excellent. Clean, comfortable and well-maintained. We also received some lovely welcome refreshments, which were a nice touch.
One of the highlights, especially for the kids, was the Kids Passport programme! The children had so much fun collecting stamps at different checkpoints around the hotel. Once they completed the passport, they could redeem a complimentary ice cream. A simple idea, but it made the experience so much more memorable for them.
Breakfast was another highlight. The spread was GIGANTIC! There was an impressive variety of Asian, Indian and Western selections. Something for everyone! And let's not forget the teh tarik show by Mail! That little live preparation experience added an extra touch of excitement to our breakfast. Definitely something worth mentioning!
The swimming pool was equally impressive – spacious, family-friendly and complete with a water slide that the kids absolutely loved.
Overall, we had a wonderful and pleasant stay at PARKROYAL Melaka. What made it special wasn't just the facilities, but the hospitality, thoughtful little details and memorable experiences throughout our visit.
A big thank you to the entire team, especially Wati, the bellboy team, the staff who assisted with our key card, and Mail for making breakfast more entertaining.
You made our last-minute family getaway feel like a well-planned holiday. Definitely a hotel worth visiting again!
Pergi ke kedai membeli belacan,
Terima kasih kami ucapkan. ❤️