Hotel Marrakech House

One of the guy was not willing to do his job in the evening he looks drug addict and was very rude & mannerless. Their lift is not functioning & the other one was not reliable.. So i will recommend this hotel . Old, bad & broken furniture. No hand wash . Very dirty smelly towels. Lots of areas in hotel smells mouldy. They are economical but not for holiday makers. The front desk staff should be professional and willing to listen to their customers. So the conclusion….. Not recommended.

Our stay at Riad Marrakech House in Room 104 was extremely disappointing. The accommodation, facilities and customer service fell far below what was advertised and what we reasonably expected based on the photographs, description and reviews. From the moment we settled into the room, we encountered numerous problems. There was no door handle on the room door, no towels provided and no blanket on the bed. The bathroom was extremely small, and the shower head bracket would not hold the shower head securely, making it difficult to use. The bathroom door lock was particularly concerning. Once locked, it could not be opened from the outside, resulting in my wife getting stuck inside until I had to physically push the door open to get her out. Even more seriously, the main room door would not lock properly from the inside. This raised significant concerns about our safety, privacy and security, as someone with a key could potentially enter our room while we were inside. The safety hazards extended beyond the doors and bathroom. An electrical fuseboard was left open, with bare copper conductors and busbars exposed and accessible to touch. This was an extremely concerning and potentially dangerous situation, particularly in accommodation occupied by paying guests. Electrical equipment of this nature should be properly enclosed and secured, not left open with potentially live components accessible. Additionally, a panel in the bathroom wall providing access to the water controls for our room had been left open, leaving the controls accessible to anyone who could reach them. This was another example of the property failing to secure its facilities properly and leaving equipment exposed that should have been appropriately enclosed. We had specifically booked a pool-view room, yet the room we were given did not offer the advertised pool view. Overall, the condition and facilities of the room did not match the photographs and description shown when we made the booking. The problems continued throughout our stay. Staff failed to provide towels, and we had to ask three separate times before receiving anything. Eventually, I had to stand there and refuse to leave without towels. Even then, the staff gave us hand towels and told us they had no bath towels available. Having to repeatedly chase staff for such a basic necessity is unacceptable. Getting the room cleaned was equally frustrating, as even this required repeated requests. Guests should not have to keep asking for basic housekeeping services. The bathroom facilities were also extremely poor. The toilet required approximately three pushes of the flush button to flush properly. The tap did not provide a consistent flow of water, and at times air appeared to come through it, causing water to shoot out at you. Most disappointingly, there was no hot water at all — not even lukewarm water. These are fundamental facilities that any paying guest should be able to expect. The swimming pool was another disappointment. It was only around 60 cm deep and appeared dirty, making it far less appealing than expected. The breakfast was also underwhelming and nothing like the traditional Moroccan breakfast we had anticipated. The selection consisted mainly of boiled eggs, toast and other bread products such as croissants, with very little variety. What made this experience even worse was the lack of communication from management. I emailed the property three times regarding the issues we were experiencing and received absolutely no response. Given the seriousness of the security concerns and the exposed electrical equipment, this lack of communication was particularly unacceptable. The situation became so disappointing that we decided we could not comfortably remain at the property. We had originally booked a longer stay, with another six nights remaining, but decided to leave early the following morning. We requested a full refund, including the unused nights, given the condition of the accom

Unfortunately, my experience at this hotel was extremely disappointing. The rooms and the overall property were severely worn out, poorly maintained, and in an unacceptable condition. The actual state of the hotel was far below my expectations and did not reflect the advertised pictures. I originally booked 10 nights, but despite arriving exhausted after an 8-hour flight, I could not tolerate staying for more than one hour before deciding to leave and find alternative accommodation. The only positive aspect of my experience was the hotel staff, who were friendly and polite. Unfortunately, their kindness could not compensate for the unacceptable condition of the property. I would not recommend this hotel to anyone looking for clean, comfortable, and decent accommodation. The property urgently needs major renovation and maintenance.

Keep away it will spoil your holiday human deuces swimming around on bathroom floor wall full of god knows what it should be condemned please do not use this place prostitution is rife just don’t do it I stayed the night and booked something much better for not to much more I travel lots and as to be the worst oh n there’s a building site next door for your view