핀카 호텔 루랄 에스 투로

Accommodation in the heart of Mallorca where you can fully experience and immerse yourself in nature.

We stayed at Finca Hotel Rural Es Turó for three nights during our honeymoon, and unfortunately it was by far the most disappointing of the four hotels we stayed at in Mallorca. For a property advertised as a 4-star hotel, we expected a much higher level of cleanliness, service, and overall care. One of the first things that surprised us was that no complimentary water was provided in the room, especially since the tap water was extremely salty and not pleasant to drink. Bottled water from the hotel was €3 each. For future guests, there is a Lidl about 10 minutes away, so we would definitely recommend stocking up before arriving. The location is very rural, which can certainly be part of the appeal, but guests should be aware that having a car is essentially a necessity. We were unable to get a taxi to or from the property despite asking, and the roads leading to the finca are narrow, winding, and very dark at night. If you plan to leave the hotel for dinner or to explore the area, you need to be comfortable driving. Unfortunately, we also had a significant issue with insects. There were a lot of flies both inside and outside our room, as well as ants and other bugs. We noticed that housekeeping left our door open while servicing the room, which certainly did not help the situation. The most disappointing incident involved a cockroach in our room. My husband found it and quietly asked the staff to remove it while we were out at dinner because he didn’t want me to see it and be concerned. When we returned several hours later, nothing had been done. He had to ask a second time before someone finally came to take care of it. We completely understand that this is a rural property and insects can happen. What bothered us much more was the response. At no point did anyone apologize or even acknowledge the inconvenience. The staff seemed surprisingly indifferent to the situation, which was especially disappointing given that we were there celebrating our honeymoon. The room itself was also in need of significant updating. It felt dark, dated, and dingy rather than like a 4-star accommodation. The shower did not drain properly and water leaked out through the shower door. The refrigerator barely kept anything cool, which was particularly inconvenient at a secluded property where the closest grocery store is about 10 minutes away. The pool and grounds photograph beautifully and the property certainly has potential, but the pool itself did not seem particularly clean during our stay and frequently had a visible film on the surface. What made the experience stand out even more was that we stayed at three other hotels throughout Mallorca on the same trip, all of which provided incredible service and were exceptionally clean and beautiful. Unfortunately, Es Turó was a huge letdown by comparison and did not feel remotely worth what we paid. We really wanted to love this property, especially since it was part of our honeymoon, but between the condition of the room, cleanliness issues, insects, and most importantly the lack of care or concern from the staff, we would not stay here again. Hopefully this review helps other travelers know what to expect and make an informed decision about where to stay in the area.

Unfortunately, this was one of the biggest disappointments of our entire trip around Mallorca. From the photos and description, the hotel gives the impression of being a beautiful, intimate, peaceful and well-maintained high-end property where you can truly relax surrounded by nature. This was exactly the kind of atmosphere we were willing to pay for. The reality was so far from our expectations that by the end of our stay, our main feeling was regret that we had chosen this hotel at all. We booked a Junior Suite with Sea View, and the sea view was one of the reasons we specifically chose and paid for this room category. Before arriving, I had even contacted the hotel to explain that I was coming to celebrate my birthday and asked, if possible, for a beautiful room with a sea view and a balcony. Initially, we were given a room whose main view was of a small swimming pool directly in front of the terrace. The sea could technically be seen in the distance — as a very narrow strip above the trees when looking in a particular direction — but in my opinion, presenting this as a Sea View room in the way this category is advertised when booking is extremely misleading. When someone specifically chooses and pays for a Junior Suite with Sea View, they probably do not expect to have to literally search for the sea somewhere on the distant horizon. The room itself was another disappointment: dark, uninviting and visually much worse than the impression created by the hotel photos. Another major issue was the bathroom layout. The bathroom and toilet were essentially not separated from the living area by proper doors, which caused constant discomfort and provided almost no privacy. For a room of this category and price, we found this design extremely inconvenient and difficult to understand. In addition, our first room was very far from the main part of the hotel — the reception, restaurant, breakfast area and main swimming pool. Every time we wanted to use the main hotel facilities, we had to walk across the property. The room felt almost completely isolated from the main part of the hotel. We asked to change rooms immediately after check-in, but were told that the hotel was fully booked and that there were no alternatives. We were unable to resolve the issue directly with the hotel, so we had to contact Agoda customer support. Only after contacting Agoda were we finally moved to another room the following day. As a result, we had to spend one night of our short holiday in the original room despite raising the problem immediately. It was particularly frustrating to spend our holiday dealing with customer support and trying to resolve an accommodation issue instead of simply being able to relax. The second room was indeed significantly better: much larger, brighter and more pleasant, and most importantly, located directly next to the main pool and restaurant. I think it is only fair to acknowledge that the room issue was eventually partially resolved. However, the proper sea view for which we had originally booked the Junior Suite with Sea View category was still not there. Unfortunately, the room was far from being the only problem. The cleanliness and general condition of the hotel raised even more concerns. There was a significant amount of some kind of sediment or dust on the bottom of the swimming pool in several areas, visually resembling construction dust or debris. There were also dark stains and marks around parts of the pool and along its edges. I cannot claim without proper testing that this was mould, but visually it looked extremely unpleasant. We certainly did not expect to see a swimming pool in this condition at a hotel in this price category. The fabric on the loungers and canopy daybeds was also dirty and covered with numerous dark spots. It looked as though it had not been properly cleaned for a very long time. These areas look beautiful and inviting in the hotel photos, but in reality we found them unpleasant