호텔 아라쓰 - 어 버짓 호텔

Best location and rooms

I booked a 2-day stay with breakfast, and while making the booking, I understood that breakfast would be provided in a buffet system. However, after arriving at the hotel, I was informed that the hotel does not have a restaurant and that breakfast would be served in the room. The breakfast experience was extremely disappointing. Each person was provided with only one dosa along with tea or coffee, which was not what I expected from a hotel offering breakfast. There were several other issues with the room and stay: * No towels were provided in the room. * The room lighting was very dim. * There was no hot water in the morning. * The room was very small for a Deluxe Room. * I do not feel that the room provided was worth the Deluxe Room price. I also spoke with the reception staff and asked about the different room categories. They mentioned that the hotel has Suite, Premium, and Deluxe rooms. When I asked about the differences between these categories, I did not receive a satisfactory explanation. I paid almost xxx for this stay, and unfortunately, I do not feel that I received value for my money. Apart from the location being good, the overall experience was very disappointing, and there was also some noise around the property. I would like to request a refund for the breakfast charges as soon as possible, since the breakfast service provided was not as expected or as I understood it to be at the time of booking. I am extremely dissatisfied with this experience and would not recommend this hotel to others. I also expected better transparency regarding the room and breakfast facilities when booking through Agoda. Please process my breakfast refund at the earliest.

Had a good stay at the hotel The room was clean and comfortable and the staff were polite and helpful

Not worth for money very terrible Nothing is available from this hotel no tea no tiffin

Just a casual stay but location is main junction