무뚜 클루비 프라이아 다 오우라

it’s super clean, and the staff are friendly as it should be. I got a great view but the checkout at 10am and a checkin at 5pm is not suitable for me as I’m a solo traveler with a short stays (one to three stays only)

Dear Manager, I am writing to formally complain and request a full refund for my recent stay. Here is what happened: • I booked and paid for a Deluxe apartment, confirmed on my invoice. • On arrival, I was not given the Deluxe accommodation I had paid for. Instead, I was offered a lower-grade apartment — effectively a forced downgrade — because you did not have what I booked available. • The apartment I was given was infested with ants. I found ants on the floor, in my shoes, and in my bed — twice. • When I checked out, I discovered ants had got into both of my suitcases, meaning the problem was not just a small issue — it was throughout the apartment. • This experience was extremely distressing, especially as I suffer from PTSD. The situation caused me significant anxiety during what should have been a break. What I am asking for: 1. A full refund of the amount I paid, because I did not receive the accommodation I booked and paid for. 2. Confirmation of when this refund will be processed to my original payment method. I have attached my booking confirmation, invoice, and photos showing the ants in the room and my luggage. I look forward to your prompt response within 7 working days. If I do not receive a satisfactory resolution, I will escalate this to Agoda, my card provider for chargeback, and the relevant consumer protection authorities. Yours sincerely, Angela Shillingford

Not comfortable for seniors or people with mobility issues. Lots of stairs and cobble stone paths (as it states wheelchair accessible ) NOT. No help from hotel staff , no shuttle . No bar poolside during low season. Porters are not available before 8 am. The beach is only

Please do not go here, there is alot wrong with hotel, wardrope broken, I hanger for 4 people,no electricity unhelpful staff a room that's not fit for a dog. This was supposed to be a 1 bedroom superior room, and the photos of the hotel looked excellent. We had no option but to leave and go to a better hotel as there were no alternatives offered. Left without getting a refund. Nightmare

I had a wonderful stay. The suites are clean, spacious, comfortable with many amenities. The hotel has many amenities and activities with breathtaking views of the sea. All of the staff are professional, courteous and accommodating especially Iris. Thanks for a wonderful stay and I look forward to returning.