Extended Stay America Suites - Nashua - Merrimack

Absolutely horrible experience , extremely disappointed I stayed at Extended Stay America Suites – Nashua/Merrimack, NH for four days, and I genuinely regret choosing this hotel. The room was smelly and poorly maintained, the furniture was extremely low quality, and one of the chairs was literally torn. Housekeeping was not done even once during my entire four-day stay. But the Wi-Fi was the absolute worst part. It did not work at all. When I reported it to the front desk, instead of taking responsibility and helping me, I was simply given the Wi-Fi provider’s phone number and basically told that it was not the hotel’s problem. I spent hours on calls with the Wi-Fi company over two days, repeatedly troubleshooting the issue, and it still was never fixed. As a paying guest, I should not have to spend hours trying to resolve a hotel’s basic amenity myself. The front desk staff was also rude, dismissive, and completely unhelpful. Overall, this was an unacceptable and extremely frustrating experience. Poor room condition, no housekeeping, terrible customer service, and no working Wi-Fi. I would absolutely not recommend this hotel. I have pictures but for some reason I am unable to upload them here, I tried few times.