모텔 6

This hotel was nice and staff was friendly

Our experience at this hotel was one of the worst we have ever had. We drove eight hours to help our son get settled into college and only needed a clean, safe room for one night before making the long drive home. Unfortunately, that is not what we received. When we entered the first room, we immediately noticed a strong urine odor. The floor was extremely slippery, creating a safety hazard. The bedspread had what appeared to be blood stains, the microwave was sitting on the floor, and the bathroom was filthy. The room looked nothing like the photos advertised on the reservation website Agoda. We immediately returned to the front desk and requested a refund. The employee working the kiosk said he needed to contact the owner. When the owner/manager arrived, she was rude and repeatedly stated that cancellations had to be made 24 hours in advance. I asked how anyone could cancel a room before seeing the unacceptable conditions it was in. She would not answer the question and only offered to switch us to another room instead of issuing a refund. We agreed to look at a second room, hoping it would be better. It was not. As we opened the door, we stepped into standing water because the carpet was completely soaked. The floor was also dangerously slippery, and we nearly fell. We saw roaches near the entrance and bathroom, the microwave was missing its glass plate, and the refrigerator had not been cleaned. This room was just as unacceptable as the first. We returned to the front desk again to report these issues. Since the owner still refused to refund our money, we called the police. While we were speaking with the police, the kiosk employee said he would process the refund. The officers also commented that the area was not a good one and made sure we would receive our money back before we left. The hotel was dirty, unsafe, poorly maintained, and completely misrepresented online. The customer service was unprofessional, and the owner showed no concern for the condition of the property or the experience of her guests. After driving eight hours to bring our son to college, we were forced to spend part of our evening dealing with this situation instead of resting. We ultimately left without staying and had to begin the long drive back home exhausted and extremely disappointed. I would not recommend this hotel to anyone. The online advertisements are misleading, the rooms were unacceptable, and our experience was completely unacceptable from beginning to end.

I arrived after dark and was concerned for my safety as I entered the building. There is desk clerk - you talk to a kiosk to someone in an unknown location. I made the decision to walk away and forfiet my money rather than stay in such a terrible place.

Price was lowest in the area. Located at the back of Jackson Motel. Check in process was by speaking to a kiosk with a screen showing a person at remote location. But it was easy and smooth. I got a non smoking King bed room. There was a strange smell when entering the room, I think a previous guest had smoked in there and what I smelled was the deoderizer... similar to some casino hotel rooms. The lighting was too harsh with bright white daylight temperature lighting. Combined with dark colored furniture and stark bare walls, it had a very spartan feel. All TV channels stopped working at 1am. I tried calling front desk but no one answered. I guess it's forced quiet hour and energy saving? Shower was hot but water pressure was low. Just barely satisfying. Only about 8 parking spots were next to the building. A big open lot was about 50 ft away. Lighting in the parking areas could be better. Overall I wish I spent $15 to $20 more for a different place. But if low price is most important to you, this is acceptable and seemed safe.