26.11.04We booked here some 6 months ago as we were going to see trainspotting the musical at the palace theatre.
About 3 months ago the show was cancelled, so i asked if we could rebook for a different date to work round another show or football etc.
This was met with a very curt "no". We weren't asking for new years eve or a weekend etc just a different tuesday! This was also, not the week before, but months in advance.
I did ask again and pleaded our case, but we werent even replied to.
So we used the booking, on the date in question rather than waste it.
The place was absolutely fine, great location near Oxford Road train station.
Will we use again? Not a chance due to their complete lack of flexibility or compassion in this matter.
Pretty poor really
26.10.20The hotel is in a very convenient location and the rooms are clean with a lot of storage space. Would highly recommend this. We always stay here !!
26.10.18Terrible staff Archie and treat a hotel like a playground.
Bad attitude. never help and only stays at his own side ,not in client side.
Poor poor experience in checkin I have ever been
DON'T recommended
IHG group much more better than such Wilde low class hotel
26.10.17Best room design I have stayed in. Loads of storage space for clothes and cases. Very quiet and comfortable. Super bed. Staff were very helpful. I will definitely stay again next time.
26.10.16We found previous traveller hair in bed . very dirty .
Staffs very impolite and made me very unhappy daily.
NOT recommended this hotel