프리미어 인 히드로 에어포트 터미널 4

I had a pleasant stay at Premier Inn, but what really impressed me was the service at the restaurant. When I went for a meal, I placed my order but then mentioned to Altron, the waiter, what I would actually prefer. He suggested something different, and it turned out to be an excellent choice! I was really impressed that he took the trouble to understand what I wanted and make a good recommendation. Another staff member, Josh, also attended to me and was equally helpful and attentive. Both Altron and Josh clearly understand what good customer service is all about. I was so pleased with their service that I made sure to show my appreciation with a tip. Well done to both of them! As for the hotel room, I noticed that it wasn't cleaned during my stay. However, perhaps I should have put a sign on the door requesting housekeeping, so I'm happy to give the hotel the benefit of the doubt on this. Overall, a good experience, made even better by the excellent service from Altron and Josh. They certainly deserve recognition!

I had booked a stay for three nights, and on each day I had to get my room key replaced due to a system error or some technical issue. However, this was not the main reason for my disappointment. The primary reason for my dissatisfaction was the response I received when I raised this concern with one of the staff members. Instead of addressing the issue, he told me that such problems are normal in a budget hotel. I found this response unprofessional and disappointing, as guests should expect basic services to function properly regardless of the hotel's category.

No amenities just towels and toilet papers with old bottles of soap

Great location , rooms were large and comfortable. Restaurant for dinner was also excellent. Will return

Good restaurant