로얄 익스텐디드 스테이 앨코아 바이 맥너슨 월드와이드

Everywhere you turn is roaches and the beds are uncomfortable it took the water forever to go down in the shower it was just a bad experience all together

This place is horrible. Took us forever to find our room. While looking for it, there were vacant rooms just wide open (very sketchy). When we got to ours, we were only in there less than 2 mins. The couch in the room was covered in mold. We went back to the front desk to tell them about it but they didn’t seem to care nor offered another room so we had to leave to find another place. We tried to get a refund from the third party Agoda and they aren’t any better either. The hotel claimed we never told them of the mold before we checked out which is a complete lie. We have tried to contact them for a full refund. The first time we were told we are being denied because the room was cleaned before we got there and we didn’t tell them about it (another lie). Like I told them, how is mold considered clean and you can tell it has been there a good while. We kept on contacting Agoda and they state they called the hotel and the hotel told Agoda that they issued us a full refund which they didn’t and then Agoda said we are being denied the refund due to the hotels decision. Someone is lying here. We contacted Agoda again and they kept saying the same thing. Finally they offered just $30 for a partial refund which is not acceptable. Agoda told us to contact the hotel again and to get the name of who we spoke with and the hotel clerk was very rude and said, I don’t have to give you my name and hung up on us multiple times. We have contacted the health department for the uncleaningness of the facility. We are still fighting and won’t stop til we get our full refund. STAY away from this place.

Lights were torn off wall, bed cover had cigarette burn holes, road traffic was loud and planes landing at nearby airport were very loud. Checkin staff was courteous and pleasant.

There was a throw blanket and one sheet on the bed. The toilet was still covered in hair and pee. The shower curtain was barely attached. ZERO hot water no matter when I attempted to shower. The window curtains didn't block out the overwhelming brightness of the street lights. There was no secondary lock on the door. The night shift staff when I checked in were very friendly. That is literally the only nice thing about this place.