키어니스 빌/퀄리티 인 & 스위트 마틴스버그-키어니스빌

I usually don’t leave reviews, but I have to this time. We were assigned a room that had apparently been occupied by a long-term guest who had a cat. At first glance, the room looked clean, but the moment we opened the door, we were hit with a strong cat urine smell. We called the front desk, and a staff member came to check the room. At first, she told us there were no other rooms available and offered to spray an air freshener instead. We’re generally pretty easygoing, so we agreed to give it a try, but the smell was so strong that it didn’t help at all. What made the situation even more frustrating was that the staff member acted as if they couldn’t smell anything. It felt like they were pretending there wasn’t a problem. Only after we insisted that the room was uninhabitable did they finally move us to another room. The second room had its own issue—the sound of running water could be heard constantly—but at least it didn’t smell, so we stayed there for the night. This was one of the worst hotel experiences I’ve had. A room with such a strong odor should never have been assigned