크리스탈 그랜드 누에보 바야르타 - 올 인클루시브

First of all I will say that the staff/employees did the best they could. For them nothing bad to say, always trying to make you feel comfortable even the situations HOWEVER the rest is not as good, the facilities are great but depends on the "situation" how good you will feel using them. My impression is that this hotel is focused on discount cheap stays 24 months payments big groups of people by bus. And it is nothing bad about traveling using discounts, that is the reason we use Expedia. So if we sum the lack of vision from the administration (to get extra resources) and a lot of people that takes everything and dont follow the rules you will end making line 30 minutes (outside even raining) or more at the buffet for breakfast , dinner or any food. No matter what you ever paid for your room package, you will end at the buffet for once a day. You can order room service but what is the reason to go to vacation and been locked in your room For an alone parents with kids or you and yor girlfriend will be awful try to argue with an entire family or group (also the employees were afraid) about a chair at the pool or the line of the snack where 1 "family" member ask for 15 hot dogs and 3 dishes of tacos. Plus to all this guy making his tik tok videos (with family) next to us at he pool, bar and restaurant. Why? We usually avoid to travel during the high season but on same dates at other hotels I never seen this situation. Probably I will not return to this property

La habitación tenía muchos detalles, de humedad y nos tocó ver una mini cucaracha, entiendo que por la temporada todos los restaurantes estaban llenos y no pudimos entrar a ninguno, el personal muy amable eso sí.

Muy buena vista desde habitación en piso 10 pero muy mala recepción de Internet No atendieron de inmediato que tenian que cambiar pila de cerradura marcaba rojo y verde y no se podia abrir tuve que bajar 2 veces, muy incómodo desde 10 piso El pasillo de enmedio junto albercas niños esta resbaloso, las lamparas estan muy estorbosas serian mejor de tubo no esos cuadrotes me tocó ver 2 mujeres que se cayeron No hay caminos con techo hacia cuartos o recepción Los baños estan muy lejos el que está cerca de restaurante Japones olia muy mal No es suficiente un restaurante para tantos huespedes deberian habilitar los otros 2 para desayunos Empleados muy amables Felicidades a Eunice y Marco de Expedia asi como meseros Manuel y Ulvia Angeles Vargas cuarto 4016 angeleesvm@gmail.com Mi esposo Rafael Rubí reservó con Expedia

We truly enjoyed this resort,and would book again (in the winter). The Expedia check in was AMAZING, we showed up to a lobby jam packed but very happy when we found out that we had a separate check in because we booked with Expedia. Our beautiful clean room had the best air-conditioning I have EVER felt in my life. The fact that the kids pool was completely separate from the adult pool was perfect for my husband and I as this is where we spent 90% of our time. Loved the infinity pool, it was like we were on the beach without actually being on the beach. The buffet food was "acceptable" no thrills, no over the top...just good. We did take advantage of the specialty dinners that were VERY GOOD. However booking the dinners, was not without it's challenges. Thanks to the helpful staff, we were finally able to figure it out. The sky bar was really nice and the staff were very attentive. Here are the drawbacks to this all inclusive resort: My husband and i are early risers, we enjoy having our coffee at 0500. Although a coffee kit is provided in your room, no creamer is available. The resort has a coffee shop but they do not open until 0700. The pool and the pool bar close early, the only other bar is in the lobby with only 1 bartender, and the sky bar (adults only). The mixed drinks consistently tasted off. I'm unsure if it's the mix or it's a cheap version of the alcohol, but for that reason we only drank beer the entire 8 days we were there.