MStay Hotel 43

Ideal for a quick stay, it's small but not bad value for money given the location

THE FINISHED ROOMS ARE GREAT.BATHS ARE GREAT AND SHOWER EVEN GREATER.LOCATION UNBEATABLE.PLEASE BE AWARE THAT PROPERTYHAS NOT RECEPTION SOYOUHAVETOGO THE THE OFFICE 2 BLOCKS AWAY TO BE GIVEN THE KEYS.

We had stayed at this hotel previously and returned as it had been good. This time the man on reception was beyond rude, even agreeing that other people had said it to him before. Very unhelpful, stating initially that we would have a room without a window and refusing to do anything about it until we had seen it. He then got his boss to confirm that it did have an opening Window but said that maybe aybe it would be made of.... CARDBOARD!! When we saw the room we couldn't accept it as the cleaners were still trying to rid the room of smoke from previous guests by using bleach and the joint smell was overpowering and caused breathing difficulties for my wife. The cleaners were extremely nice and helpful and helped us find a suitable room and we then insisted on being given that room. The same receptionist made a mess, initially, of reloading our Keys. Room size small and worn carpet and stained walls. Quite the worst hotel stay in 50 years of travelling.

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I am leaving a very fair comment here based on facts (I am not a difficult customer at all). Some good things about this place are reasonable price, good water flow, controlable water temperature, has microwave, fridge, and air conditioner. Some bad things about this place are no reception at the property (need to check in and check out at Hyde Park branch - which is located 500 metres away - very inconvenient if you have heavy luggage to leave at the reception before check in or after check out), quite far from tube station (approx 400 metres from queensway and 550 metres from bayswater - these two tube stations are not step-free so would be inconvenient if you have heavy luggage), no breakfast, lift makes very loud noise every time someone uses the lift and can be heard from inside the room. Staff are reasonably helpful in general.