로살리나 오션 파크

The property was really nice, staff was very accommodating and helpful, Wa nice for a birthday stay

My recent stay at this hotel in Puerto Rico from Tuesday through Sunday was nothing short of phenomenal. From the moment I arrived until the day I checked out, every aspect of my experience exceeded my expectations. One of the things I appreciated most was the kindness and flexibility of the staff before my stay even officially began. My flight arrived much earlier than the standard check-in time, and after traveling, I was incredibly grateful that they were able to accommodate an early check-in. Being able to get settled, freshen up, and start enjoying my vacation right away made such a difference, and it immediately set the tone for the rest of my stay. Throughout the week, the customer service was outstanding. Every staff member I encountered was welcoming, professional, and genuinely friendly. It never felt like they were simply doing their jobs—they truly seemed to care about making sure guests had a great experience. Any questions I had were answered quickly, and everyone went above and beyond to make me feel comfortable and valued. The hotel itself was beautiful, clean, and very well maintained. My room was spotless upon arrival and remained that way throughout my stay. The atmosphere was relaxing, and it was clear that great attention is paid to both the property and the guest experience. Whether I was enjoying the amenities, spending time around the hotel, or simply relaxing in my room, everything was comfortable and inviting.

Amazing stay for a short week tr

Everything was here for one night. It was perfect.

I want to start off by saying that this property has potential and it could benefit from a few upgrades. checked into my room this past week and immediately started my inspection to ensure that the room was cleaned. As I began pulling off the sheets in the bed, I uncovered an extremely dirty mattress cover which was totally unacceptable. I immediately messaged the hotel, and they were very prompt in their response. I spoke with a woman by the name of Ashley who quickly addressed my issue. She did offer another room for the night and then to switch back to my original room in the morning so that it could be cleaned, however after traveling all morning I just wanted to relax. She informed me that someone could come do a deep clean which would take about an hour, so I decided to wait by the pool until it was finished. A staff member was sent to my room within ten minutes and once he finished, he met me by the pool to return my keys. When I returned, the room looked much better and there were fresh sheets placed on the bed. There were several pros about this boutique. The location was within walking distance to a few eateries, a local Walgreens, as well as the beach. I also managed to walk over to the Condado area which took about twenty-three minutes however it was a straight walk with no issues. Another pro was that they had two small pools on site. Although one was not in service for the first couple of days, it eventually opened up and it was the perfect size to just relax.