Europe

This place was filthy, depressing, unkept, damaged, falling apart and riddled with safety hazards throughout common areas and inside the bedrooms. It needs to be renovated so badly as it’s been completely neglected. There are flood stains all over the carpets, awful plumbing (sinks don’t drain and showers seep water), mold growing in every crevice of the bathroom, the list goes on. I wouldnt even stay here if offered a room for free. It’s directly across from the old town which made escaping this hotel very easy and convenient - despite the amazing location, not worth staying at this utter dump - and ironically, it’s NOT cheap and they falsely advertise themselves as a 5 star luxury hotel!!!!

My stay at Hotel Europe was a complete nightmare from start to finish. I arrived at 9:30 PM to an awful check-in experience, only to discover the receptionist had knowingly handed me a room half the size of what I booked, apparently assuming I wouldn't notice. When confronted, she sent a indifferent staff member to show me alternative rooms without an ounce of care. The front desk was constantly abandoned, calls went completely unanswered (except by the security guard), and to top it off, the in-room telephone was an old, dirty relic that didn't even work, leaving me with no way to reach staff. Add in the loud outside noise and outdated facilities, and it's crystal clear why this hotel has such a terrible reputation. Save your money and stay elsewhere.

My stay at Hotel Europe was a complete nightmare from start to finish. I arrived at 9:30 PM to an awful check-in experience, only to discover the receptionist had knowingly handed me a room half the size of what I booked, apparently assuming I wouldn't notice. When confronted, she sent a indifferent staff member to show me alternative rooms without an ounce of care. The front desk was constantly abandoned, calls went completely unanswered (except by the security guard), and to top it off, the in-room telephone was an old, dirty relic that didn't even work, leaving me with no way to reach staff. Add in the loud outside noise and outdated facilities, and it's crystal clear why this hotel has such a terrible reputation. Save your money and stay elsewhere.